Frequently Asked Questions

Concierge property management blends traditional property care with NINE10’s signature high-touch service. We manage bookings, maintenance, guest support, and even lifestyle services like welcome baskets or grocery delivery—all designed to save you time and enhance your ROI.

We care for them like they’re our own. Traditional managers handle the basics. We go further with 24/7 guest support, curated guest experiences, and concierge-level service that makes your home stand out.

Essential, Elevated, and Effortless Packages include:

• Guest communication + 24/7 support
• Cleaning management (paid by guests)
• Calendar sync + listing optimization
• Maintenance, vendor coordination, and emergency repairs
• Smart lock + check-in/out management
• Inventory tracking + restocking
• Financial summaries and reporting

Additional perks depend on the package you choose.

Yes! We offer Co-Host & Cleaning, Turnover-only, and à la carte concierge services if you’re not ready for full-service management. Request a consultation to get started.

Absolutely. We manage tenant relations, routine maintenance, inspections, and more; ideal for landlords who want hands-off, reliable support.

Yes. You always have full ownership and final say. We’re here to handle the details and streamline your operations.

With this option, you maintain control of your Airbnb or short-term rental account, while we handle guest communication, cleaning, restocking, and linen service. You get expert help without giving up control.

Yes. To maintain consistent quality and guest experience, cleaning and linen service are coordinated by NINE10 and paid by your guests as part of the booking process.

Yes. We require at least one annual deep clean (plus carpet cleaning) to preserve your property and ensure the highest standard for guests.

If you’re on the Effortless or Elevated package, concierge trash can cleaning is included, or available as an add-on for the Essentials package. It's optional for other plans, but highly recommended for cleanliness and curb appeal.

The Owner Portal is your personal dashboard to view bookings, financial summaries, and more—all in one place for total transparency and convenience.

We manage most major rental platforms, including Airbnb, Vrbo, Booking.com, and 100+ others.

We serve:

• Vacation rental owners
• Second-homeowners
• Long-term landlords
• Out-of-town property owners
• Real estate investors

If you want better returns with less day-to-day hassle, we’re your team.

We currently manage properties in Coastal North Carolina, including Wilmington and surrounding beach towns. Not sure if we cover your location? Contact us here.

We offer flexible agreements to suit different needs, including full-time support or seasonal help. We'll walk through contract details during your consultation.

Our pricing is transparent and based on your property’s gross income.

Our partnership gives you the best of both worlds: local market expertise and real estate support from Coast & Country, and high-touch, detail-driven service from NINE10. It’s a streamlined, full-spectrum solution.

We care about the details, from spotless cleanings to seamless check-ins to concierge extras that wow guests. We monitor guest reviews and feedback to continuously improve your property’s performance and reputation.

Reach out via our contact form. You can also email Susanne.House@CoastandCountryPM.com or call (910) 226-2204. 

We’ll walk you through your options and customize a plan for your needs.